Privacy Policy

Allainz Techno Solutions is an official Odoo Partner providing end-to-end ERP implementation, custom development, data migration, system integration, training, and ongoing technical support. We are headquartered in Sharjah, UAE, and serve clients across the UAE and globally.

As the data controller, we are responsible for all personal data we process in connection with our website and services.

Information you provide directly:

• Full name, email address, phone number, and company name submitted via our contact or consultation forms
• Project details and business requirements shared during consultations or email correspondence
• Payment and billing information when you engage our services
• Communication records including emails, call notes, and support tickets

Information collected automatically:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time on page, and referral URLs via analytics tools
• Cookies and similar tracking technologies (see Section 5)
• Approximate geographic location at city or country level

We use the information we collect for the following purposes:

• To respond to enquiries, schedule consultations, and provide quotations for our Odoo ERP services
• To deliver, manage, and provide ongoing support for services you have engaged us for
• To send project updates, invoices, and service-related communications
• To improve our website, services, and overall customer experience
• To send marketing communications about our services or relevant Odoo updates — only with your consent
• To comply with legal and regulatory obligations applicable under UAE law
• To detect and prevent fraudulent activity or misuse of our services

We may share your information with trusted parties only when necessary and appropriate:

• Service Providers: Third-party vendors who assist with hosting, analytics, email delivery, or payment processing — all bound by confidentiality agreements
• Odoo S.A.: As an official Odoo partner, certain project-related data may be shared with Odoo for partner program compliance and software licensing
• Legal Authorities: When required by UAE law, court order, or regulatory obligation
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction with prior notice

All third parties we engage are contractually required to handle your data in compliance with applicable privacy laws.

Our website uses cookies and similar technologies to enhance your experience and collect usage analytics:

• Essential Cookies: Required for the website to function properly, such as session management and security
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics — data is anonymised)
• Marketing Cookies: Used to deliver relevant content and track campaign effectiveness

You can manage or disable cookies via your browser settings. Disabling certain cookies may affect website functionality.

We implement enterprise-grade security practices to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website and services
• Secure, regularly audited hosting environments
• Role-based access controls limiting data access to authorised personnel only
• Regular data backups and disaster recovery protocols

We retain personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law:

• Contact form enquiries: Up to 2 years from the last interaction
• Active client project data: Duration of engagement plus 5 years
• Financial and billing records: As required by UAE commercial law — typically 5 to 7 years
• Website analytics data: Up to 26 months in anonymised form

Once data is no longer required, we securely delete or irreversibly anonymise it.

Depending on your location and applicable privacy law, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete information
• Deletion: Request deletion of your data where we no longer have a legal basis to retain it
• Portability: Receive your data in a structured, commonly used, machine-readable format
• Objection: Object to processing based on legitimate interests or direct marketing purposes
• Withdraw Consent: Withdraw consent for processing at any time where consent is the legal basis

To exercise any of these rights, contact us at info@allianztechno.com. We will respond within 30 days.

Our website may contain links to third-party platforms including Odoo.com, social media sites, and partner pages. We are not responsible for the privacy practices or content of these external websites.

We encourage you to review the privacy policies of any third-party site you visit before sharing personal information.

Our services are designed for businesses and working professionals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data from a minor has been collected without proper consent, we will take immediate steps to delete that information.

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or business operations. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page
• Display a notice on our homepage for significant updates
• Notify active clients via email where appropriate and required

We encourage you to revisit this page periodically to stay informed about how we protect your information.